Returns & Exchanges

At Wallaroo Hat Company, we want you to love your sun protection as much as we do. If you are not completely satisfied with your purchase, you may return or exchange your unworn hat within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Follow the prompts to generate a prepaid shipping label and a return packing slip to include inside your box.

3

Pack Your Hat

Carefully place the hat in its original packaging or a sturdy box to ensure it maintains its shape and high-quality UPF 50+ rating during transit.

4

Ship and Track

Drop off your package at any authorized carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing